Gorgias

A customer support helpdesk specially designed for online stores where you can manage your customer support in one place.
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Gorgias pulls data from all your apps to display rich customer profiles next to tickets.

- Edit orders, subscriptions or refund payments from your helpdesk.
- Set up automatic responses
- Stay on top of your social comments, including ad comments
- Assign tickets to your agents to distribute incoming tickets. Avoid duplicate work by seeing who is working on a ticket
- Collaborate directly on tickets using internal notes and mentions.
- Send satisfaction surveys right after answering your customer and get their opinion at the right time.